FAQ

Is Cash on Delivery available?

Yes, everywhere in Pakistan. You pay the courier in cash when the parcel arrives. Keep the exact amount ready — riders often can't give change.

Can I open the parcel before paying?

Yes. Check the item in front of the rider before you pay. Paisay saman dekh kar.

How much is delivery?

Nothing. Delivery is free on every order, anywhere in Pakistan. No minimum spend.

How long does delivery take?

2–4 working days to Lahore, Karachi, Islamabad, Rawalpindi and Faisalabad. 3–6 days elsewhere. 5–8 days for AJK, Gilgit-Baltistan and remote districts. Counted from dispatch, not from when you order.

Will you call before delivering?

Yes. Every order is confirmed by SMS or WhatsApp before we dispatch. If we can't reach you within 24 hours we hold the order rather than ship it.

What if the item is damaged or wrong?

WhatsApp +92 323 613 5002 within 7 days with your order number and a photo. We collect it and send a replacement free.

Can I return something I just don't want?

No. We replace damaged, faulty or incorrect items, but we can't accept change-of-mind returns — the courier costs on a Cash on Delivery return make it unworkable for a small business.

Are the photos the real product?

Yes. Every image is the product you'll receive. Colours can look slightly different between screens.

Can I pay in advance instead?

Yes — bank transfer, Easypaisa or JazzCash. Message us on WhatsApp and we'll send the details.

Do you deliver to my city?

If PostEx delivers there, so do we — over 650 cities and towns. Enter your address at checkout and it will tell you.

How do I track my order?

Use the Track Order page with the tracking number from your dispatch SMS.

Are these products genuine?

We source directly and check every batch before it ships. If something isn't right, our 7-day replacement covers you.