Refund & Return Policy

Premium service, clear information and support you can trust.

We want you to be happy with what arrives. If something's wrong, we fix it — no arguments, no run-around.

Damaged, Faulty, or Wrong Item? You Get a Free Replacement

If your Dragon Flame Lamp arrives damaged, faulty, or different from what you ordered, we replace it — free of cost — within 7 days of delivery.

How to claim:

Message us on WhatsApp (+92 323 613 5002) or email (official.orvien@gmail.com) within 7 days of delivery, with:

Your order number
A photo or short video of the item as received
A photo of the packaging

Once confirmed, we arrange collection and dispatch your replacement at no extra cost.

When You Get a Refund Instead of a Replacement

The item arrived damaged, faulty, or incorrect, and a replacement isn't available
We cancelled your order before dispatch
You cancelled before your order was dispatched

Once we receive and inspect the returned item, your refund is processed within 7 working days via bank transfer, Easypaisa, or JazzCash — paid to the person who placed the order.

What We Can't Accept

Change of mind after delivery
Items that have been used, washed, or whose packaging has been discarded
Claims made more than 7 days after delivery
Damage caused by misuse or normal wear

Why no change-of-mind returns? We're upfront about this because it's a stricter policy than large retailers offer — and here's why: on Cash on Delivery orders, courier charges are paid twice (once out, once back), and as a small, single-product business, we can't absorb that cost on orders that were never actually faulty. What we do guarantee is simple: if the product itself is the problem, that's on us, not you.

Cancelling Before Dispatch

Message us before you get your dispatch confirmation, and we'll cancel with zero charge. Once the courier has picked up the parcel, cancellation isn't possible.

Refused or Undelivered Parcels

If a parcel is refused at the door, or delivery fails after three attempts, it's returned to us and the order is cancelled. Repeated refusals on Cash on Delivery orders may mean we request advance payment on future orders.