Privacy Policy

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Last Updated: September 2026

At Orvien, accessible through our official website, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our site or purchase our products, including the Dragon Flame Lamp (available in two variations).

Information We Collect

When you place an order or contact us, we may collect the following information:

  • Personal Details: Name, phone number, and email address
  • Shipping Information: Delivery address, city, and postal code
  • Order Details: Product variation selected, order history, and payment method (Cash on Delivery / online payment, if applicable)
  • Communication Data: Messages you send us via email, WhatsApp, or contact forms

We do not collect sensitive financial information such as complete card numbers, as payments (if made online) are processed through secure third-party gateways.

How We Use Your Information

We use the information collected for the following purposes:

  • To process and deliver your order across Pakistan
  • To confirm orders via phone call, SMS, or email
  • To provide customer support and respond to inquiries
  • To send order updates, tracking details, and delivery status
  • To improve our website, products, and overall shopping experience
  • To send occasional promotional offers (only if you opt in)

Data Sharing and Disclosure

Orvien does not sell, trade, or rent your personal information to third parties. Your data may only be shared with:

  • Courier/delivery partners, to fulfill your order
  • Payment processors, if you choose online payment
  • Legal authorities, if required by law

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies to enhance browsing experience, remember preferences, and analyze site traffic. You can disable cookies through your browser settings at any time.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction or updating of your information
  • Request deletion of your data, subject to legal/order-related obligations

Children's Privacy

Our products and website are not intended for children under 18. We do not knowingly collect data from minors.

Changes to This Policy

Orvien may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Orvien
📧 Email: official.orvien@gmail.com
📞 Phone/WhatsApp: +92 323 613 5002