Terms & Conditions

Premium service, clear information and support you can trust.

Welcome to Orvien. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

General Information

Orvien is an online store based in Pakistan, offering the Dragon Flame Lamp in two variations. By using our website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent/guardian.

Products and Pricing

All product descriptions, images, and prices displayed on our website are for informational purposes and are subject to change without prior notice.
We make every effort to display accurate colors and details of the Dragon Flame Lamp; however, slight variations may occur due to screen settings or lighting during photography.
Prices are listed in PKR (Pakistani Rupees) and are inclusive/exclusive of delivery charges as mentioned at checkout.

Orders and Payment

Orders can be placed directly through our website.
We accept Cash on Delivery (COD) and/or online payment methods, as available at checkout.
Orvien reserves the right to cancel or refuse any order due to product unavailability, pricing errors, or suspected fraudulent activity.
Order confirmation will be sent via phone call, SMS, or email.

Shipping and Delivery

We currently deliver across Pakistan through trusted courier partners.
Estimated delivery time will be communicated at the time of order confirmation; delays may occur due to courier or unforeseen circumstances.
Customers are responsible for providing accurate shipping information. Orvien is not liable for delays or losses caused by incorrect address details.

Returns and Exchanges

Products can be returned or exchanged only if they arrive damaged, defective, or incorrect, subject to our Return & Refund Policy.
Claims must be reported within a specified time frame (e.g., 24–48 hours) of delivery, along with photo/video proof.

Intellectual Property

All content on this website — including text, images, logos, and product photography — is the property of Orvien and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Orvien shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including but not limited to product misuse.

Changes to Terms

Orvien reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.